Do you train on our data?
No. Tenant data sits in a workspace‑scoped vector index and is never used to train shared models. We rotate keys per request and provide a signed data‑handling addendum on Premium and Enterprise.
Can we run BioMate in our own cloud account?
Yes — Enterprise supports VPC deployment on AWS, Azure, GCP or on‑prem GPU clusters. The control plane is the same; the data plane stays in your environment.
How does the audit packet hold up under FDA inspection?
Every evidence pack ships with prompt, model version, retrieved sources, parameters, reviewer signatures and a re‑run hash. We provide a control‑mapping document for 21 CFR Part 11 and ICH E6(R3).
Is Starter really free, and what's the trial?
Yes — Starter is free to use, no credit card required. On top of that, every new registration includes 14 days of full Premium usage so you can evaluate the entire platform — AI‑guided analysis, validated workflow runs, and the full workflow catalog. After the 14 days you stay on the free Starter tier; upgrade to Premium, or talk to us about Team, whenever you're ready.
How do you price seats vs. compute?
Seats are flat. Compute‑heavy workflows (cryo‑EM, FEP) bill at metered GPU rates with a published rate card — no surprise multiples on retail cloud pricing.
Do you offer academic pricing?
Yes. The Starter plan is free for everyone — academic or not — and includes all core workflows. Verified academic labs and non-profit organizations also get a
great discount on Premium for researchers who need higher compute quotas or advanced features. Email
contact@biomate.ai to apply. No credit card required to start.
How does pay-as-you-go work?
Every new account gets 100 free gifted credits on signup — no card required. After that, buy credits in any amount (starting at $10 for 500 credits, or $50 for 3,000 credits). Credits are deducted per workflow run based on compute — standard Bioconductor workflows cost 1–3 credits, GPU-intensive jobs like cryo-EM cost 30–120 credits per run. Paid credits never expire. You always see the credit cost before confirming a run. No subscription, no monthly fee.
When is pay-as-you-go better than a subscription?
Pay-as-you-go suits researchers who run analyses occasionally — a few times a month. For daily or high-volume use, Premium or Team subscriptions are cheaper per run (unlimited included runs vs. per-run credit deductions). A rough breakeven: if you run more than ~15–20 standard workflows per month, Premium pays for itself.